PRIVACY POLICY
By accessing this Site, you are indicating your acknowledgement and acceptance of these terms of use and privacy policy in relation to the collection, use and disclosure of personal information we receive from users from the Site.
INTRODUCTION
In this privacy policy,’we’, ‘our’ and ‘us’relates to Handmade Soap Malaysia, operates www.handmadesoapmalaysia.my (the ‘Site’) by J Savonette Sdn Bhd, a company registered in Malaysia. ‘You’ and ‘Your’ relatethe natural person reading this document that is: considering purchasing, has purchased from JSavonette Sdn Bhd or is making an enquiry from the site.
HOW WE USE YOUR PERSONAL DATA
We will use the personal information you provide to us in the course of account registration, submitting an order or sending an enquiry for the purpose of fulfilling that order or enquiry, in which we will contact you, identify you, respond to and answer to.
We may contact you by telephone, email or other means in relation to your order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
When you register an account on the Site, we may use your data for marketing purposes or sending promotional materials from time to time but will provide a means for you to opt out.
If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
WHAT DATA DO WE HOLD
We hold the personal data that you supplied in the course of account registration, order placement or enquiry.
The data normally consists of: name, address, phone number, email, date of birth, product information, transactional information, fraud checking information, special delivery instructions and potentially other information to ensure the successful completion of your order.
We may hold notes of our communication with you through different channels including, but not limited to: email and phone.
We may take and hold photos/videos and other contents taken on the actual workshops/events date.
HOW WE HOLD YOUR PERSONAL DATA
All information provided will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Besides, we are using SSL (secure sockets layer) encryption technology when processing your financial details. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means. However, bear in mind that any information transmitted through the Internet is not 100% guaranteed safe and secure.
Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.
CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.
COOKIE POLICY
Our website uses cookies. By using our website you consent to all cookies in accordance with our Cookie Policy. A number of our pages use cookies to remember details about your site preferences when you visit, this is to ensure you have the best experience on our website. Time spent on pages, items and information searched, access times, dates, computer IP Address, browser type, and other statistics will automatically be recorded from our company servers. Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or disable cookies in your browser settings, but if you do so, some features of this site may not work as intended and your user experience may be affected. The cookie-related information we gather from the cookies placed on your device is in no way used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.
AUTOMATED PROCESSING
We may use personal data for automated decision making; we may send you emails, notifications or other communications that are tailored to you and based on your purchasing history.
Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.
CHANGES TO THE PRIVACY POLICY
Handmade Soap Malaysia reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.
HOW TO CONTACT US
If you have any questions or concerns, please do not hesitate to Contact Us.