DELIVERY & SHIPPING
Standard Delivery
We aim to deliver your orders to you in the shortest time frame possible. At the moment, we are able to dispatch all items on:
Delivery Time
The estimated delivery time is 2-4 working days from the dispatch day (Mondays or Thursdays). Hence, we encourage our customers to complete all payments before the payment cut off day. Your kind understanding is deeply appreciated.
However, if you Do Not receive your parcel in the expected delivery timeframe of maximum 7 working days from the dispatch day, please kindly inform us, Contact Us, on the next day/Day 8 so that we can follow up with our courier company.
Delivery Delays
While we endeavour to process all orders on time, we are bound by the delivery schedules of our delivery partners. Slight delays might happen due to public holidays, festive seasons and unforeseen circumstances (not limited to lockdowns, strike, weather conditions, traffic congestion) during shipping. Your kind understanding and patience are greatly appreciated.
Shipping Rates
Shipping rates are auto-calculated during the checkout process.
East Malaysia Orders
Liquid items to Sabah and Sarawak may experience slight leakage due to air pressure. Necessary packing procedures will be taken to minimize this occurrence. Besides, we are unable to deliver any item that is considered aerosol. Do check the dangerous goods or hazardous goods list before making your order.
Change of Address
Once an order is placed, we cannot change the mailing address. So please check your mailing address and ensure it is correct and it is the desired delivery location before placing your order.
International Deliveries
Due to logistical reasons, we will consider international orders on a case-by-case basis. Please Contact Us for further enquiries, orders and special requests. We would be delighted to discuss further with you.
Self-Collection
Yes, we provide our local self-pick up option. Kindly refer to the steps below:
1. Shop on our website and select the “Self-Collect” option during checkout.
2. Please note that self-collection is strictly by appointment, either on Monday, Thursday or Sunday. Please kindly complete payment at least 2 days before your collection date.
3. A Confirmation Notice will be sent to you once your order is ready for collection.
4. Please bring your order number and show us during collection in order to pick up your items at our office.
5. Should you change your mind and wish to have the items delivered, please Contact Us and we will advise you on the delivery charges.
Change from Delivery to Self-collect
If you have already made payment including delivery and choose to pick up instead, we will not be able to proceed with the delivery refunds due to our policy with the delivery and/or payment gateway company. Your kind understanding is appreciated.